Desktop Support Technician A+

COMPUCOM IS LOOKING FOR A DESKTOP SUPPORT TECH.

The position will be handling PC desktops support for the Richmond CA facility. This position is part of customer's centralized support team. The team provides Level 1 and Level 2 support including but not limited to:

- Perform desk-side support service per the pre-defined/location specific service process
- Perform video conferencing end user support and meeting setup
- Manage workflow and service request through customer's call ticketing system (Remedy)
- Image/re-image end user desktop and laptop machines
- Software installation, configuration, and troubleshooting for end users
- Provide Hardware and Software upgrades
- Perform IT support duties as defined by the appropriate team lead
- Provide General Desktop Support/Project Coordination/Move activities
- High level of customer focus and strong customer support commitment
- Facilitate communication with customers, partners, and vendors
- Support and assist colleagues; commit to and be accountable for overall group success
- Work with other support groups and vendors to provide seamless support to customers
- Monitor, analyze and address reliability and performance issues
- Analyze problems, develop creative solutions and assess risks/benefits
- Develop strategies for resolving issues and preventing future occurrences
- Work with 3rd level support group to assist with application design/development/upgrade testing and implementation
- Assess and address compliance with applicable IP Policies, Standards and Technical Controls
- Continually keep abreast of, understand, and promote customer's IP policies, standards and technical controls and compliance process
- Document supported system and application procedures and processes
- Keep abreast of technology changes and customer's operating environment changes to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service and/or reduce costs.
- Participate in Change Management Process (scheduled outages).
- Occasional after-hours and weekend support required (not frequent)

REQUIRED QUALIFICATIONS:

- 5+ years IT Work experience preferred
- Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft Vista and Windows 7, MS Office applications and Outlook, network configuration, and memory management
- Working knowledge of remote access: Remote Desktop and Virtual Private Network
- Must be customer focused and have effective productivity/work output
- Must be a team player and able to work with minimal supervision
- Bachelor's Degree in Management Information Systems, Information Technology, Computer Information Systems or Computer Science (preferred, but not required)
- Experience using administrative tools and working knowledge of MS Active Directory, Exchange 2007, 2010, DNS, DHCP, TCP/IP (preferred, but not required)
- Experience working in a wireless network environment
- Working knowledge of troubleshooting ticketing systems such as Remedy
- Working knowledge of troubleshooting Video Conference systems - Tandberg, IOCom a plus
- Lean Sigma experience a plus
- Must be able to pass Background and Drug screen