Desktop Support Technician

DESKTOP SUPPORT TECHNICIAN CHANNAHON, IL 12 MONTH CONTRACT

As a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the COMPUCOM Team!

Our client is a rapidly growing company seeking a Tech Support candidate with at least 4 years of experience in a Desktop Support role.

MAJOR RESPONSIBILITIES

SUPPORT FOR DESKTOP OPERATIONS:

- Image and deploy PCs following global processes
- Support Microsoft Office Applications including Excel Macros
- Printer setup and support (printers on vendor contract for HW Maintenance)
- Provide hardware setup support (moving hardware between offices, replacing old units, etc.)

SUPPORT FOR NETWORK OPERATIONS:

- General network connectivity (patching & testing)
- Install & maintain equipment as required under direction of central team
- Wireless testing
- Basic troubleshooting liaising with internal and external teams

MOBILE PHONE AND TELEPHONE SUPPORT:

- Setup and configure smartphones to connect to corporate email
- Provide basic end-user support for operating the device
- Perform advanced troubleshooting following global guidelines
- Maintain inventory records of devices
- PABX support
- Basic troubleshooting & data collection liaising with internal and external teams
- Deploy desktop handsets
- Install & test handsets

POSITION REQUIREMENTS

- Must have 4+ years' of desktop, laptop and printer hardware break-fix and troubleshooting
- Must have a strong knowledge of Servers and networking
- Excellent understanding of the Microsoft platform
- Experience with Microsoft Server 2008 R2
- Experience with Microsoft Windows 7/Office 2010
- Relevant certifications, eg MCSE, highly desirable
- Basic knowledge of SQL and MySQL
- Experience with Service-now ITSM tool
- Administration of Avaya PABXs and Avaya voicemail
- Basic knowledge of Cisco routing, wireless and switching equipment.
- Experience with Document Management, especially Microsoft SharePoint
- Knowledge of Altiris/SCCM would be highly desirable
- University Degree, or equivalent work experience

LANGUAGE SKILLS:

- Local language skills relevant to the location
- English essential

BEHAVIORAL SKILLS:

- Proactive, has the drive to get the job done!
- Ability to drive changes in a dynamic, global, and multicultural environment
- Analytical and problem solving skills
- Sense of ownership and accountability
- Excellent communicator
- Sensitivity to other cultures and work ethics
- Ability to stay calm under pressure
- Stakeholder management

*CompuCom supports Employment Equity and Diversity*

Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.