Desktop Support Technician

DESKTOP SUPPORT TECHNICIAN FORT WASHINGTON, PA 3 MONTH CONTRACT POSITION

At COMPUCOM, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

FUNCTIONS & RESPONSIBILITIES

- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Determines and recommends which products or services best fit the customers' needs.
- Responsible for maintaining manufacturing systems, PCs and terminal server networks.
- Sets up and maintains new and existing PCs.
- Troubleshoots and fixes problems encountered on PCs and triage issues with affiliated departments.
- Creates, edits, and maintains documentation for data collection reporting.
- Analyzes data, recommends and drives process improvements.
- Performs system related duties.
- Personal Computer database generation, maintenance, analysis of multiple systems and processes.
- Responsible for maintaining inventory for PC spare parts (Ordering, Tracking, Procurement, etc.)
- Interfaces with corporate end users as well as engineering and management staff.

ESSENTIAL QUALIFICATIONS

- A+ highly preferred
- Desktop support experience
- Desktop break -fix
- Basic knowledge of printers
- Works flexibly & actively to meet business priorities
- Seeks & offers willingness to help/train whenever possible
- Seeks opportunities to grow skills and learn new tasks
- Must be able to work in a team environment

*CompuCom supports Employment Equity and Diversity*Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.