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Desktop Support Technician

Eingestellt von CompuCom

Gesuchte Skills: Support, Citrix



We are seeking an A+ Certified Desk Side Support Technician, experienced with hardware/software break-fix, Windows 7 migration and PC refresh supports, to work for the worlds top corporations and high visibility brands. Contact us to find out why CompuCom IT Workforce Solutions is the employer of choice for contractors!


- Provides support to end users on a variety of migration/refresh issues on both PC and MAC operating systems.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- May involve use of problem management databases and help desk system.
- Works under immediate supervision.


- Minimum of 2 years in a corporate environment supporting 200+ users
- CompTIA A+ Certification required
- Windows 7 and Windows XP Operating System experience including break-fix, installation, troubleshooting, imaging, IMAC etc.
- MAC Operating System experience including break-fix, installation, troubleshooting, imaging, etc.
- Lotus Notes experience a huge plus
- SafeBoot
- McAfee Antivirus 8.8 or comparable antivirus software experience
- Web Ex Connect or similar Instant Message and Conference software
- Microsoft Outlook 2010: .pst savvy, troubleshoot/fix corrupt profiles, migrate profiles, back-up .pst and .ost files, mailbox clean-up, etc.
- Remote Desktop/Citrix or similar remote connectivity software
- Laptop/Desktop hardware break-fix experience (Dell, HP, Lenovo, and Mac)
- Printers (Dell, HP)
- Service Now or comparable ticketing system with SLA Driven automation
- Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA
- Software break-fix support experience

*CompuCom supports Employment Equity and Diversity*Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit .


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