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Desktop Support Technician

Eingestellt von CompuCom

Gesuchte Skills: Support

Projektbeschreibung

PC REFRESH TECHNICIANS MEMPHIS, TN ONE MONTH CONTINGENT OPPORTUNITY

At COMPUCOM, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. We have the following three month+ contingent opportunity available for immediate hire.

OVERVIEW:

Performs Refresh and Imaging work on PC and Laptop hardware for our Memphis area CompuCom team. THIS IS A ONE MONTH ASSIGNMENT. Provides field technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime

TWO SHIFTS AVAILABLE:

Monday through Friday, 8:00AM-5:00PM

Monday through Thursday 4:00PM-12:00AM (32 Hour Work Week)

Both roles are slated to Start Monday, 10/6 with one week of training on day shift.

RESPONSIBILITIES:

- Performs PC Imaging and Refresh Work for Corporate level end users.
- Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with customer responding to technical questions or request for information.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Escalates problems and issues to a higher level of support when appropriate. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Performs basic computer hardware and software installations.

QUALIFICATIONS:

- Requires a minimum of 1-2 years of related work experience, high school diploma, or technical training, or equivalent combination of education and technical experience
- A+ Certification preferred
- PC Imaging & Refresh experience required
- Experience with cable inspection/organization/replacement (CAT5/Fiber)
- Clearvision or comparable ticketing system with SLA Driven automation
- Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

CompuCom