Desktop Support Technician

DESKSIDE SUPPORT TECHNICIAN SHEPHERDSVILLE, KY CONTRACT TO HIRE

Take your career to the next level with COMPUCOM. We offer jobs with Fortune 1000 companies nationwide, AND invest in your career development through our generous, annual training contribution.

We are seeking an A+ Certified, Level I/II Deskside Support Technician with a versatile onsite support background in a corporate environment, to fill premium Temp to Hire position with a top company. The Deskside Technician will support satellite locations in Weston, FL and Miami, FL as well, on an on-call/weekly basis.

LEVEL 1 AND LEVEL 2 SUPPORT INCLUDING BUT NOT LIMITED TO:

- Perform deskside support service per our client's pre-defined/location specific service process
- Perform video conferencing end user support and meeting setup
- Manage workflow and service request through our client's call ticketing system
- Imaging/reimaging end user desktop and laptop machines
- Software installation, configuration, and troubleshooting for end users
- General Desktop Support/Project Coordination/Move activities
- High level of customer focus and strong customer support commitment
- Support and assist colleagues; commit to and be accountable for overall group success
- Analyze problems, develop creative solutions and assess risks/benefits
- Develop strategies for resolving them and preventing future occurrences
- Document supported system and application procedures and processes
- Keep abreast of technology changes and our client's operating environment changes to assess potential impact to supported systems and applications
- Proactively look for opportunities to improve service and/or reduce costs

SKILL AND EXPERIENCE REQUIREMENTS:

- CompTIA A+ Certification required
- 2+ years IT work in a corporate environment experience preferred
- Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft Vista and Windows 7, MS Office applications and Outlook, network configuration, and memory management
- MAC support experience a huge plus
- Working knowledge of remote access: Remote Desktop and Virtual Private Network
- Must be a team player and able to work with minimal supervision
- Experience using administrative tools and working knowledge of MS Active Directory, Exchange 2007, 2010, DNS, DHCP, TCP/IP (preferred)
- Experience working in a wireless network environment
- Working knowledge of troubleshooting Video Conference systems

8am 5pm work schedule subject to change.

.*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.