Desktop Support Technician

DESKTOP SUPPORT TECHNICIAN FEASTERVILLE TREVOSE, PA CONTRACT OPPORTUNITY

At COMPUCOM, you re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom!

If you have worked in infrastructure support, check out this premium opportunity with one of America s most established and successful corporations:

FUNCTIONS/RESPONSIBILITIES

- Maintain manufacturing systems, PCs and terminal server networks.
- Set up and maintain new and existing PCs.
- Troubleshoot and fix problems encountered on PCs and triage issues with affiliated departments.
- Create, edit, and maintain documentation for data collection reporting.
- Interface with data warehouse to pull reports for stored product data.
- Interface and upgrade systems as required, provide input on buy/lease on case-by-case basis.
- Analyze data, recommend and drive process improvements.
- Perform system related duties.
- Personal Computer database generation, maintenance, analysis of multiple systems and processes.
- Maintain inventory for PC spare parts (Ordering, Tracking, Procurement, etc.).
- Must interface with corporate end users as well as engineering and management staff.
- Work flexibly and actively to meet business priorities.
- Seek to help/train whenever possible.
- Grow personal skills and learn new tasks.

QUALIFICATIONS

- 5 years prior experience in operating/maintaining PCs, laptops, and peripherals
- 2 year degree in IT related field or equivalent experience in IT
- A+ certification
- Understanding of SLA driven performance requirements within vendor/client operations
- Experience with enterprise ticketing system for managing trouble tickets and queue operations
- Experienced with warranty repair on OEM equipment and able to demonstrate process familiarity
- Microsoft Office Suite experience (eg Excel)
- Knowledge and experience using process improvement tools
- Ability to handle multiple projects simultaneously
- Strong analytical skills
- Must be able to work in a team environment
- Must be able to lift 50 lbs.

.*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.