Desktop Support Technician

DESKTOP SUPPORT TECHNICIAN NEW ORLEANS, LA CONTRACT OPPORTUNITY

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We are looking for a strong computer professional who is able to prioritize workload and maintain a positive relationship with various personalities. Must be able to troubleshoot IT systems with limited supervision. Employees working on client accounts must possess A+ certification.

RESPONSIBILITIES:

- Support HP desktops, laptops, workstations and printers.
- Diagnose and resolve PC technical issues.
- Wipe hard drives for PC disposal or re-use.
- Record, track, escalate and update requests through established systems.
- Normally receives general instructions on routine work, detailed instructions on new assignments.

QUALIFICATIONS:

- Requires 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience
- Proficiency with computers (hardware and software)
- Working knowledge of Windows Vista and Windows 7 Operating System
- Strong Microsoft Office Skills (Outlook, Word, and Excel)
- Strong Customer Service skills including written and verbal communications; practices customer excellence behaviors
- Ability to converse appropriately with all levels of the organization
- Ability to maintain professional appearance and behavior
- Must be detail oriented and self-motivating
- Strong work ethic
- CompTIA A+ Certification required
- Ability to lift and carry up to 40 pounds
- Must pass background security check
- Must be safety conscious

PREFERRED SKILLS:

- HP Accredited Platform Specialist (APS) Certification - HP Commercial Desktops, Workstations and Notebooks
- Transportation Worker Identification Credential (TWIC) card

.*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website.