Desktop Support Technician

DESKTOP SUPPORT TECHNICIAN BENTONVILLE, AR CONTRACT OPPORTUNITY

Take your career to the next level with COMPUCOM. We offer jobs with Fortune 1000 companies nationwide, AND invest in your career development through our generous, annual training contribution.

THIS IS A 3RD SHIFT POSITION 11P-7A.

OVERVIEW

- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals through remote support in a large scale enterprise environment.
- Determines and recommends which products or services best fit the customers' needs.
- Relies on experience and judgment to plan and accomplish goals.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Works under general supervision

REQUIREMENTS

- Requires at least 2 - 4 years of IT experience including laptops, desktops, printers and networks
- CompTIA A+ or Microsoft certifications desirable
- Above average skills in troubleshooting a wide variety of software
- Windows XP and Windows 7 experience
- MAC desirable
- Command Line experience and Unix skills a plus
- Messaging and Exchange Server skills desirable
- Virtual Infrastructure (VDI) experience a plus
- Hardware break-fix experience
- Ability to work with all levels of an organization required
- Ability to multitask and follow through on all work required
- Perl and command line Scripting desirable
- Experience in root cause analysis a plus
- Experience in Legacy Remedy or Web Based Remedy a plus
- Must be professional in appearance and communications to work face to face with clients
- A certain degree of creativity and latitude required
- Associate's degree or its equivalent
- Flexibility to work on any shifts (24/7) including weekends

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.