Desktop Support Technician

Our high-visibility client has an open contract for a DESKTOP SUPPORT TECHNICIAN for the Windows 7 migration project reporting to the Enterprise Desktop and Mobile Engineering team. This group is responsible for delivering Device Management services and Desktop Engineering solutions for enterprise locations. This contract position will report to the IT Desktop Engineering Manager working out of Cincinnati, OH.

The Desktop Support Technician will assist in the remediation of Windows XP systems in preparation for Windows 7 migration. A strong candidate is driven by results and has experience tracking project deliverables to keep deployment requests on schedule. A strong candidate will also have a detailed understanding of the Windows XP OS and simple networking services such as DHCP, DNS, and AD site definitions. Candidate is expected to run daily/weekly reports and drive remediation efforts across multiple teams.

ESSENTIAL JOB FUNCTIONS:

- Review pre-migration reports from multiple sources and aggregate summary to project teams
- Drive remediation steps for DHCP, DNS, and Active Directory site issues
- Submit remediation service requests with appropriate infrastructure teams and track progress over time
- Communicate weekly overall status updates to project architect and project sponsors
- Field questions from project site contacts
- Perform duties as assigned by the Project Architect
- Assist in development of technical issue remediation processes

REQUIREMENTS:

- Must have a demonstrated high level understanding of Desktop and Network Engineering technical areas
- Technical understanding of basic network services including DHCP, DNS, and AD Site definitions required
- Must be very organized, able to balance multiple priorities, and driven by accomplishments
- Must be proficient with project summary reporting; Technical documentation experience a very strong plus

Length of Assignment: 6 month contract.