Desktop Support Technician

We are seeking a SENIOR-LEVEL DESKTOP SUPPORT TECH to work for one of America's TOP CORPORATIONS and HIGH VISIBILITY BRANDS. Contact us to find out why COMPUCOM IT WORKFORCE SOLUTIONS is the employer of choice for contractors!

OVERVIEW

- Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications.
- Tests configured systems for appropriate functioning and troubleshoots for any errors found.
- Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements.
- Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied
- Complies with departmental training certification requirements based on configuration level.
- Troubleshoots malfunctioning units using efficient problem solving techniques and departmental procedures.
- Researches hardware and software literature to keep abreast on new product/service developments and announcements.
- Works with Lead Technicians on difficult to solve problems or configurations.
- Requires 5+ years' experience including break-fix
- Must have experience training other Desktop Support Technicians

*CompuCom supports Employment Equity and Diversity*