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Desktop Support Technician

Eingestellt von CompuCom

Gesuchte Skills: Support, Network, Citrix, Jira

Projektbeschreibung

The Desktop Support Technician in this contract position provides hardware and software support for all end users based in Portland and Lake Oswego offices and remote locations. Other tasks as assigned.

TECHNICAL SKILLS

- Supports all applications in standard Workstation desktop, including Microsoft Windows7, XP/Vista, Office 2007, Exchange 2008
- Uses RealVNC, SCCM, Remote Assistance or other for remote control support and distribution of software packages
- Uses Jira for managing work queue, requests and tickets
- Supports remote users with network access using Citrix or VPN connections
- Sets up and configures new/reassigned Workstation hardware
- Performs Adds, Moves and Changes to mobile and VoIP phones, ordering as needed
- Prepares obsolete equipment for disposal
- Troubleshoots and resolves Workstation hardware problems
- Recommends purchase of new equipment and replacement parts
- Assists network administrator with various LAN support tasks and projects as directed

COMMUNICATION SKILLS

- Excellent verbal communication skills
- Excellent listening skills
- Ability to relate technical issues to non-technical people as required
- Ability to write clearly and concisely

ADMINISTRATION

- Responds to and logs end user support calls
- Maintains IS hardware/software inventory
- Coordinates equipment repairs
- Provides regular written status reports to management

PROFESSIONAL REQUIREMENTS

- Associates Degree (Computer Science preferred) or equivalent experience
- On-Call availability for after-hours and emergency support
- Automobile for transporting broken/repaired equipment and making local purchases
- Possible occasional travel to remote locations for tech support and hardware administration
- Excellent Customer Service work ethic

REPORTS TO:

- Manager, Desktop Support

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

CompuCom