Desktop Support Tech

DESKTOP SUPPORT TECHNICIAN MIDLAND, TEXAS

At CompuCom, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

We are looking for an experienced DESKTOP SUPPORT TECHNICIAN TO work for one of the world's top corporations.

FUNCTIONS & RESPONSIBILITIES

- Responsible for maintaining manufacturing systems, PCs and terminal server networks.
- Set up and maintain new and existing PCs.
- Troubleshoot and fix problems encountered on PCs and triage issues with affiliated departments.
- Create, edit, and maintain documentation for data collection reporting.
- Interface with data warehouse to pull reports for stored product data.
- Interface and upgrade systems as required, provide input on buy/lease on case-by-case basis
- Analyze data, recommend and drive process improvements.
- Perform system related duties.
- Personal Computer database generation, maintenance, analysis of multiple systems and processes.
- Responsible for maintaining inventory for PC spare parts (Ordering, Tracking, Procurement, etc.)
- Must interface with corporate end users as well as engineering and management staff.

ESSENTIAL QUALIFICATIONS

TEAM WORK

- Works flexibly & actively to meet business priorities
- Seek & offers willingness to help/train whenever possible
- Seeks opportunities to grow skills and learn new tasks
- Must be able to work in a team environment

EDUCATION AND EXPERIENCE

- High school diploma or GED
- 2 year degree in IT related field or equivalent experience in IT
- Proficient in PC skills
- Strong analytical skills
- Knowledge and experience using process improvement tools
- Ability to handle multiple projects simultaneously
- Microsoft Office Suite experience (eg Excel)
- Experienced with enterprise ticketing system for managing trouble tickets and queue operations
- Understand SLA driven performance requirements within vendor/client operations
- 5 years prior experience in operating/maintaining PCs, laptops, and peripherals
- Experienced with warranty repair on OEM equipment and able to demonstrate process familiarity

PHYSICAL REQUIREMENTS

- Must be able to lift 50 lbs

*CompuCom supports Employment Equity and Diversity* CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it's all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer. To learn more, visit the website.