Desktop Support Tech

DESKTOP SUPPORT TECH LUFKIN, TX CONTRACT OPPORTUNITY

At COMPUCOM, you re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom!

We re looking for a candidate capable of self-management and work with remote team(s). S/He must be able to adhere to customer guidelines and conduct self in a professional manner. ldeal candidate will have experience with help desk, IMAC activities, and general deskside support of production as well as corporate end users.

FUNCTIONS/RESPONSIBILITIES:

- Maintain manufacturing systems, PCs and terminal server networks.
- Set up and maintain new and existing PCs.
- Troubleshoot and fix problems encountered on PCs and triage issues with affiliated departments.
- Create, edit, and maintain documentation for data collection reporting.
- Interface with data warehouse to pull reports for stored product data.
- Interface and upgrade systems as required, provide input on buy/lease on case-by-case basis.
- Analyze data, recommend and drive process improvements.
- Perform system related duties.
- Personal Computer database generation, maintenance, analysis of multiple systems and processes.
- Maintain inventory for PC spare parts (Ordering, Tracking, Procurement, etc.).
- Must interface with corporate end users as well as engineering and management staff.
- Work flexibly and actively to meet business priorities.
- Seek to help/train whenever possible.
- Grow personal skills and learn new tasks.

QUALIFICATIONS:

- 5 years prior experience in operating/maintaining PCs, laptops, and peripherals
- 2 year degree in IT related field or equivalent experience in IT
- Must have CompTIA A+ certification
- Strongly prefer existing certifications with OEM laptop and desktop warranty repair
- Understanding of SLA driven performance requirements within vendor/client operations
- Experience with enterprise ticketing system for managing trouble tickets and queue operations
- Experienced with warranty repair on OEM equipment and able to demonstrate process familiarity
- Microsoft Office Suite experience (eg Excel)
- Knowledge and experience using process improvement tools
- Experienced with asset management processes
- Should have deployed assets as part of past rollout upgrade projects
- Ability to balance physical requirements of asset management
- Well versed in ticketing system for tracking incidents
- Ability to handle multiple projects simultaneously
- Strong analytical skills
- Must be able to work in a team environment
- Must be able to lift 50 lbs.

*CompuCom supports Employment Equity and Diversity*Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.