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Desktop Support Tech

Eingestellt von CompuCom

Gesuchte Skills: Support, Engineering, Oem

Projektbeschreibung

Did you know that CompuComs employee benefits start on the first day of employment? Join CompuCom and enjoy our generous, Day One Benefits!

We are the leading IT outsourcing company seeking a DESKTOP SUPPORT TECH for a CONTRACT TO HIRE opportunity with one of the worlds top corporations. Contact us right away to find out why CompuCom is the employer of choice for contractors!

FUNCTIONS & RESPONSIBILITIES

- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Determines and recommends which products or services best fit the customers' needs
- Responsible for maintaining manufacturing systems, PCs and terminal server networks.
- Set up and maintain new and existing PCs.
- Troubleshoot and fix problems encountered on PCs and triage issues with affiliated departments.
- Create, edit, and maintain documentation for data collection reporting.
- Interface with data warehouse to pull reports for stored product data.
- Interface and upgrade systems as required, provide input on buy/lease on case-by-case basis
- Analyze data, recommend and drive process improvements.
- Perform system related duties.
- Personal Computer database generation, maintenance, analysis of multiple systems and processes.
- Responsible for maintaining inventory for PC spare parts (Ordering, Tracking, Procurement, etc.)
- Must interface with corporate end users as well as engineering and management staff.

ESSENTIAL QUALIFICATIONS

- A+ required
- Lenova certification is a plus
- Desktop support
- Desktop Break/Fix
- Basic knowledge of printers
- Team Work
- Works flexibly & actively to meet business priorities
- Seek & offers willingness to help/train whenever possible
- Seeks opportunities to grow skills and learn new tasks
- Must be able to work in a team environment

EDUCATION AND EXPERIENCE

- High school diploma or GED
- 2 year degree in IT related field or equivalent experience in IT
- Proficient in PC skills
- Strong analytical skills
- Knowledge and experience using process improvement tools
- Ability to handle multiple projects simultaneously
- Microsoft Office Suite experience (eg Excel)
- Experienced with enterprise ticketing system for managing trouble tickets and queue operations
- Understand SLA driven performance requirements within vendor/client operations
- 3 years prior experience in operating/maintaining PCs, laptops, and peripherals
- Experienced with warranty repair on OEM equipment and able to demonstrate process familiarity
- Physical Requirements
- Must be able to lift 50 lbs

*CompuCom supports Employment Equity and Diversity* CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, its all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer. To learn more, visit our website.

Projektdetails

  • Einsatzort:

    West Point, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

CompuCom