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Desktop Support Specialist (Secret Clearance)
Eingestellt von Yoh
Gesuchte Skills: Support, Client, Network
Projektbeschreibung
Possession of an active Secret Security Clearance is required as a condition for employment.
JOB OVERVIEW:
- The position is 70/30 (remote/desktop) position. Helpdesk Support will provide 1st tier IT helpdesk services in support to DOD Client.
JOB RESPONSIBILITIES:
- Will work under direct supervision, and provide day-to-day remote PC break/fix support.
- Be responsible for actively seeking resolutions to customer problems with designated product/service lines, interfacing with technical and in-house customer service personnel to determine exact nature of problems, and implementing remedial procedures.
- Resolving less complex problems immediately, while more complex problems will be assigned to second tier support, a senior operator, or supervisor.
- Document problems and corrective procedures followed.
JOB QUALIFICATIONS:
- Advanced Active Directory Knowledge and Experience
- Advanced Knowledge and Experience with Microsoft products (specifically WIN7 Operating Systems)
- Advanced Knowledge of a COTS ticketing system (preferably Remedy)
- Knowledge of Common Access Card (CAC)
- Knowledge of printers (network and stand-alone, multiple vendors)
- Exceptional customer support skills
- ABLE TO LIFT AND CARRY 50LBS
- Able to work with minimal direction
- Able to quickly identify and resolve issues and follow set escalation paths when/if required
Preferred Job Skills/Experience/Knowledge:
- Security + Certified is highly preferred.
DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.
RECRUITER: Jeff Windham
Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our Recruitment Process Outsourcing services.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
Tax Term: CON_W2
J2W: INFOTECH
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Ref:
YFS/Aviation: IT & Telecom
Projektdetails
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Einsatzort:
San Bruno, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges