Desktop Support Specialist Job

DESKTOP SUPPORT SPECIALIST NEEDED for a CONTRACT opportunity with Yoh's client located in MELBOURNE, FLORIDA

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Desktop troubleshooting
- Telephone communication and troubleshooting skills
- Skilled with use of ticketing systems

WHAT YOU'LL BE DOING:

- Provide telephone support for an IT environment.
- Provide customers with telephone support by resolving issues, prioritizing issues, and escalating as needed.
- Assist customers with desktop operating systems, Email, MS Office, PC hardware, and Remote Access
- Provide tier 1 support role for an external customer. Standard COTS HW, and SW support.
- Monitor an email queue as well.
- Utilize Remedy for ticketing system.
- Follow documented procedures.
- This opportunity offers the opportunity for remote work after approximately a 3 month period

WHAT YOU NEED TO BRING TO THE TABLE:

- High School diploma or equivalent experience and a one to three (1-3) years related technical experience.
- Two (2+) years of experience providing telephone and remote technical support troubleshooting hardware and software including PCs, laptops, printers and LAN/WAN
- Experience with Microsoft Operating Systems (Win NT, Win2000, and XP) and Microsoft Office products
- At least one (1) year of experience using incident tracking software such as Remedy, Track-IT, HEAT, etc.
- At least one (1) year of experience in a high call volume environment (30+ calls per day at the minimum)
- Be able to determine the resolution best suited for each situation
- Experience with Microsoft Operating Systems (Win NT, Win2000, and XP) and Microsoft Office products

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- A+ and Network + MCSE, MCP
- Experienced in Microsoft Windows desktop troubleshooting.
- Experience in Lotus Notes a plus
- Active Directory is a big plus
- Experience in Crystal Reports and Remedy Analytics a plus
- Holds or is working toward Microsoft Certification
- PDA support experience (preferred)
- Typing skills of 50-60 WPM (preferred)

GET HIRED, APPLY NOW!

J2W: INFOTECH

TAX TERM: CON_W2J2WENTENG

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Enterprise: IT & Telecom