Desktop Support Specialist

Yoh has a contract opportunity for DESKTOP SUPPORT SPECIALIST to join our client in Arlington, VA.

POSSESSION OF OR THE ABILITY TO A SSBI SECURITY CLEARANCE IS REQUIRED AS A CONDITIONS FOR EMPLOYMENT.

Job Responsibilities:
- Analysts will be handling region specific calls for the Government Service Desk.
- General responsibilities include but not limited to:
- Provide remote support of systems one or more user systems (desktops, laptops, printers, peripherals, and handhelds).
- Provide basic support of systems including, break-fix, installation, move, add, change (MAC), and preventative maintenance activities
- Identify known issues and apply appropriate resolutions or escalate to a higher tier group for resolution.
- Follow government procedural guidelines, and respond to and resolve inquiries and concerns.
- Escalate unresolved problems to expedite resolution.
- Perform troubleshooting and problem resolution
- Perform problem resolution follow-up
- Provide first-level and second level user administration support
- Active Directory user administration tools, network drive mappings, printer mappings
- General network troubleshooting
- Remote Access Services via VPN or Dial Up
- Review all open tickets on a regular basis and follow up
- Follow-up with customer when tickets are resolved in order to close ticket
- Maintain and improve knowledge of Service Desk procedures and tools

Job Qualifications:
- Experience with providing remote support of systems one or more user systems (desktops, laptops, printers, peripherals, and handhelds).
- Experience with providing support of systems including, break-fix, installation, move, add, change (MAC), and preventative maintenance activities
- Candidates may be required to work holidays, Weekends and nonstandard schedules:
- Candidates may receive a schedule that requires weekends or evenings.

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Jeff Windham

Yoh is a professional staffing provider with over 70 years of experience in the short and long-term staffing services industry; visit our website to learn more about our company.

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