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Desktop Support Specialist
Eingestellt von Yoh
Gesuchte Skills: Support, Network, Client, Vpn
Projektbeschreibung
APPLICANTS MUST:
- BE ABLE TO OBTAIN A GOVERNMENT SECURITY CLEARANCE. ACTIVE CLEARANCE IS PREFERRED.
- HAVE A CURRENT SECURITY+ CERTIFICATION.
JOB RESPONSIBILITIES:
- Provide remote support of systems one or more user systems (desktops, laptops, printers, peripherals, and handhelds).
- Provide basic support of systems including, break-fix, installation, move, add, change (MAC), and preventative maintenance activities.
- Identify known issues and apply appropriate resolutions or escalate to a higher tier group for resolution.
- Escalate unresolved problems to expedite resolution.
- Activate and unlock user accounts.
- Handle incoming customer calls.
- Gather information about the customer's problem.
- Create a ticket for all customer inquiries.
- Perform troubleshooting and problem resolution.
- Communicate resolution to customer.
- Perform problem resolution follow-up.
- Provide first-level and second level user administration support and applications SW Support.
- Use Active Directory.
JOB QUALIFICATIONS:
- Must have the Security+ Certification.
- Must be able to obtain a Government Clearance prior to start.
- Experience with Windows applications (Office, Outlook, etc.).
- Experience providing first-level and second level network support.
- Experience with general network troubleshooting.
- Experience with Remote Access Services via VPN or Dial Up.
- Experience with providing first-level and second level general troubleshooting.
- Experience with using Trouble Ticking Systems (Remedy, HEAT etc).
- Able to document and communicate steps taken in troubleshooting process.
- Provide accurate information and documentation in the ticket.
DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.
RECRUITER: Jeff Windham
Yoh is a professional staffing provider with over 70 years of experience in the short and long-term staffing services industry; visit our website to learn more about our company. If you are seeking workforce solutions in the IT sector, see our comprehensive IT Staffing Resources .
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Tax Term: CON_W2
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Ref:
YFS/Aviation: IT & Telecom
Projektdetails
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Einsatzort:
New Orleans, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges