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Desktop Support Specialist

Eingestellt von Yoh

Gesuchte Skills: Support, Network, Client, Vpn

Projektbeschreibung

Yoh has a contract opportunity for a DESKTOP SUPPORT SPECIALIST to join our client in NEW ORLEANS, LOUISIANA.

APPLICANTS MUST:
- BE ABLE TO OBTAIN A GOVERNMENT SECURITY CLEARANCE. ACTIVE CLEARANCE IS PREFERRED.
- HAVE A CURRENT SECURITY+ CERTIFICATION.

JOB RESPONSIBILITIES:
- Provide remote support of systems one or more user systems (desktops, laptops, printers, peripherals, and handhelds).
- Provide basic support of systems including, break-fix, installation, move, add, change (MAC), and preventative maintenance activities.
- Identify known issues and apply appropriate resolutions or escalate to a higher tier group for resolution.
- Escalate unresolved problems to expedite resolution.
- Activate and unlock user accounts.
- Handle incoming customer calls.
- Gather information about the customer's problem.
- Create a ticket for all customer inquiries.
- Perform troubleshooting and problem resolution.
- Communicate resolution to customer.
- Perform problem resolution follow-up.
- Provide first-level and second level user administration support and applications SW Support.
- Use Active Directory.

JOB QUALIFICATIONS:
- Must have the Security+ Certification.
- Must be able to obtain a Government Clearance prior to start.
- Experience with Windows applications (Office, Outlook, etc.).
- Experience providing first-level and second level network support.
- Experience with general network troubleshooting.
- Experience with Remote Access Services via VPN or Dial Up.
- Experience with providing first-level and second level general troubleshooting.
- Experience with using Trouble Ticking Systems (Remedy, HEAT etc).
- Able to document and communicate steps taken in troubleshooting process.
- Provide accurate information and documentation in the ticket.

DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Jeff Windham

Yoh is a professional staffing provider with over 70 years of experience in the short and long-term staffing services industry; visit our website to learn more about our company. If you are seeking workforce solutions in the IT sector, see our comprehensive IT Staffing Resources .

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Tax Term: CON_W2

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Ref:

YFS/Aviation: IT & Telecom

Projektdetails

  • Einsatzort:

    New Orleans, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh