Desktop Support/Savannah, GA

TITLE: DESKTOP SUPPORT

LOCATION: SAVANNAH, GA

DURATION: 6 MONTHS +

START DATE: ASAP

TECHNICAL REQUIREMENTS:

Strong Service Orientation

Strong inter-personal skills

Ability to operate effectively in multi-national and multi-cultural business      

Disciplined and systematic problem solving skills required        

Good analytical and root cause analysis skills    

Hands-on work experience with the following:   

WINDOWS OPERATING SYSTEMS   

CLIENTS: Windows XP, Windows 2000, Windows 98       

SERVERS: Windows 2000, Windows 2003 

Remote desktop connectivity applications,        

MS OFFICE SUITE: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange,        

Internet browsers (eg Explorer, Netscape, Firefox),    

VPN and remote dial-in users      

Support for laptop, desktops, and printers        

PDA and blackberry support        

Others: Adobe Acrobat and other common desktop applications        

YEARS OF EXPERIENCE:

- 6 - 7 years experience in Desktop Support, Information Management, or Customer Service delivery field.
- Minimum of 3 years supervisory experience in managing technical help desk/service desk.                                       

CERTIFICATION REQUIREMENTS:

- Preferred MCP/MSCE/MSCA or HDI SCM or Cisco Certified                     
- ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred.