Desktop Support Rep

DESKTOP SUPPORT REP CRANBERRY TOWNSHIP, PA 6 MONTH CONTRACT

At COMPUCOM, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

OVERVIEW:

The successful candidate will be responsible for providing consistent, high quality service ensuring a positive client experience when using our client's IT services. The Deskside Support Representative (DSR) is responsible for communicating and assisting clients with IT related issues and requests, including hardware and software, mobile devices, remote access and meeting/conference rooms. In addition, the DSR will provide part time technical and administrative assistance for the team.

KEY TASKS:

- Perform hardware and software installs, move add and changes (IMAC)
- Support for mobile devices (iPhone, iPad)
- Support stand alone and network printers, including print queues, if required
- Support IP Telephony IMAC
- Support building security systems technology
- Support meeting room audio and conference room troubleshooting and testing of audio/visual equipment as needed
- Support data management, digitizing, shape file maintenance and map creation for the team
- Hands and eyes support for on-Site Server, storage, backup/recovery, network and other data center equipment if necessary
- Collaborate with Service Desk representative on incident and request tickets which are close to breaching SLA to ensure action is taken
- Remedial training for end users
- Troubleshoot hardware and software issues on workstations, laptops and personal technology devices running Windows and Apple operating systems
- Assist in developing operational standards/procedures
- Partake in small projects and tasks, if required
- On-call availability if and as required

QUALIFICATIONS:

- 3-5 years of experience in IT Deskside Customer Services
- Bachelors degree
- Excellent oral and written communication skills
- Strong skills associated with bridging technical problems that cross functions, such as understanding cause and effect and root cause relationships for complex IT problems
- Knowledge of Windows networking fundamentals including routing, TCP/IP, DNS & DHCP
- Proficient with Office 2010
- Excellent multitasking and organizational skills
- Familiar with ITIL processes
- Some experience working in an Oil and Gas environment nice to have

*CompuCom supports Employment Equity and Diversity*Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit the website.