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Desktop Support (New Orleans) - Secret Clearance Job

Eingestellt von Yoh

Gesuchte Skills: Support, Client

Projektbeschreibung

IT DESKTOP SUPPORT needed for a CONTRACT opportunity with Yoh's client located in New Orleans, LA.

POSSESSION OF A SECRET CLEARANCE IS REQUIRED AS A CONDITION FOR EMPLOYMENT.

TOP SKILLS SHOULD YOU POSSESS:

- Must Have Secret Clearance
- Three years of customer service experience shall include two (2) years of IT ticketing system experience

WHAT YOU'LL BE DOING:

- Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology Services.

WHAT YOU NEED TO BRING TO THE TABLE:

- A high school Diploma
- One to three (1-3) years minimum applicable experience
- Contractor shall have minimum of three (3) years of customer service experience in an IT environment.
- Three years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc. and one (1) year of experience in Remote Desk Takeover tools and usage.
- Certified in accordance with DoD 8570.01-M Information Assurance Technician II (IAT II: GSEC, Security+, SSCP). ES certification: process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc.

RECRUITER: Mike Calleri

Yoh, a DayJ2W: GOV

TAX TERM: CON_W2

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Ref:

Enterprise: IT & Telecom

Projektdetails

  • Einsatzort:

    New Orleans, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh