Desktop Support Manager

CONTRACT POSITION - 5 TO 7 MONTHS!

Desktop Support Manager with Server Admin Experience

SUMMARY: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

MAJOR JOB DUTIES:

- Test and image desktops and laptops.
- Maintain, analyze, and troubleshoot, software and computer peripherals.
- Set up, configure and add all hardware.
- Assist Corporate Desk Side Support technicians with large IMAC's.
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Provide technical support to end users via telephone.
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes.
- Assist coworkers in resolution of end users' technical issues.
- Assist coworkers in the execution of established processes and escalations.
- Test, image and clean PC's, laptop, monitors, printers, and other related hardware.

EDUCATION/EXPERIENCE: High School Diploma/GED and 2+ years of hands-on technical knowledge of laptop and desktop design and software installation required.

SKILLS AND COMPETENCIES:

- Familiarity with standard tech support concepts, practices, and procedures
- Experience and judgment to plan and accomplish goals
- 1 to 2 years' experience in a break-fix environment
- Ability to lift and palletize heavy equipment (PC's, monitors, printers)
- Strong verbal and written communication skills
- A certain degree of creativity and latitude required

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