Desktop Support- Level 2- Government Agency

The Desktop Support Officer will Provide IT service desk and desktop support to senior management team. Amazing opportunity for a mid level Desktop Support officer to provide technical support in one of Sydney's leading government agencies based in the CBD. Great work culture; and excellent potential for career progression. 6 month contract, $30/hour rate, attractive CBD location.

The right candidate will be hard working, willing to put in extra hours when necessary, outgoing with exceptional interpersonal and communication skills. An ability to multi-task, and eagerness to learn is essential.

The Role:

- Provide 1st- 2nd level onsite support to all internal staff in a busy desktop environment.
- Answer incoming support calls and resolve issues.
- Log additional incidents in a support database.
- Monitor internal support incidents as they are tracked in the Service Desk database.
- Ensure all requests are responded to within agreed SLA's.
- Deal with all Service Desk calls during peak hours- ie upcoming events etc.

Requirements:

- Minimum of 3 years hands-on experience in a Desktop Support role.
- Experience using EDRMS/TRIM or a similar document management system.
- Windows 7/XP/2010 Operating Systems.
- Experience using Mac OS X, SCCM, Altiris, or similar imaging systems.
- Excellent problem solving abilities.
- Citrix knowledge advantageous however not essential.
- Proven experience supporting Apple products- iPhones, iPads, etc in a corporate environment.
- Knowledge of ITIL practices and service delivery.
- Preferred experience with Service Desk technologies.
- Exceptional communication skills; both written and verbal.

If this sounds like you, don't hesitate. APPLY NOW on the link below. Or apply directly by sending your CV.