Vakante Jobangebote finden Sie unter Projekte.
Desktop Support- Level 2/3
Eingestellt von Robert Walters - Sydney
Gesuchte Skills: Support, Engineer
Projektbeschreibung
The Role:
- Provide 3rd level support to all internal staff in a busy desktop environment
- Answer incoming support calls and resolve issues of tier 1 through to tier 3 levels
- Log additional incidents in a support database
- Monitor internal support incidents as they are tracked in the Service Desk database
- Ensure all requests are responded to within agreed SLA's
- Deal with all Service Desk calls during the designated prime time coverage.
Requirements:
- Experience using EDRMS/TRIM or a similar document management system
- Windows 2000/XP/2010 Operating Systems
- Citrix knowledge advantageous however not essential
- Excellent problem solving abilities
- Knowledge of ITIL practices and service delivery
- Preferred experience with Service Desk technologies
If this sounds like you, don't hesitate. APPLY NOW on the link below. Or apply directly by sending your CV, or call.
Projektdetails
-
Einsatzort:
Sydney, Australien
-
Projektbeginn:
asap
-
Projektdauer:
12 months
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
-
Kategorie:
Ingenieurwesen/Technik, Sonstiges