Desktop Support Engineer/System Administrator {fluent French Speaker}

KNOWLEDGE AND QUALIFICATIONS

- Optional OEM certifications (Dell, Fujitsu, HP, etc.), other certifications and/or training as required
- General knowledge of desktop hardware and software including working knowledge of Microsoft applications
- Basic troubleshooting and repair ability
- Ability to test PC, Servers and associated peripherals and/or low end document processor products
- Ability to resolve very basic/non-complex problems as required.
- Basic mechanical skills and understanding of electro static discharge (ESD) procedures

KEY RESPONSIBILITIES

-Position may perform activities in a directed workforce environment handling DTS and Legacy calls on a wide range of equipment.
- Takes routine service calls and performs basic installations
- Provides hardware break-fix, troubleshooting, hardware component replacement
- Supports low-end document processing products
- Performs installs, moves, adds and changes in a client environment
- May provide basic deskside support of personal computers and associated software.
- Handles basic, non-complex products and/or problems
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Insures customer satisfaction throughout the service delivery transaction.