Desktop Support Engineer - Belgium

Desktop Support Engineer, 2nd Line Support, IT Support

An experienced Desktop Support Engineer is required by an outsource IT organisation, initially for a 12 month period.

This role requires a candidate to be available to start within the next few days.

Key Responsibilities:

- Monitor and troubleshoot issues related to desktops, laptops, smartphones, LAN, WAN and Internet
- Set up and configuration of new laptops and desktops
- Fault-finding on both laptops and desktops
- Completing internal user moves including phones
- Troubleshoot and resolve escalated help desk incidents and service requests, and performing asset inventory activities as needed
- Support of MS Server desktops and MS Exchange
- Reimaging of computers/hard drives
- Troubleshooting and resolution of software issues
- Escalate IT issues to the IT Manager where necessary

Required Experience:

- Strong experience working within a support environment ideally having previously supported, desktops, laptops and smartphones
- Previous experience of setting up new desktops, laptops, MAC and smartphones
- Good networking knowledge, including WAN and LAN support
- Extensive MS Server and MS Exchange experience
- Strong ability to be able to trouble shoot and resolve software issues
- Previous reimaging experience

The IT Division of Morson International has an excellent track record in the supply of IT skills across the full IT life cycle. We have consistently supplied quality IT recruitment solutions whilst developing mutually beneficial, long term client relationships.