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Desktop Support Engineer, 1st/2nd Line, Desktop, Windows, MS, Virtuali
Eingestellt von IDPP
Gesuchte Skills: Support, Engineer
Projektbeschreibung
Desktop Support Engineer - 1st/2nd Line, Desktop, Windows, MS, Virtualisation - Antwerp
We are an international IT Outsourcing Services company, currently seeking an experienced 1st/2nd Line Desktop Support Engineer for a short-term contract in Antwerp, Belgium.
Role Summary:
- This is a client facing role working for a high profile customer providing a fully outsourced Managed Service. Based in Antwerp, with occasional travel to Cologne and Luxembourg as required.
- Delivering first class, best of breed 1st/2nd line support and contributing to 3rd line and project work as and when required.
- Reporting to the aligned Client Services Director (CSD) ensuring execution against all contractual commitments by providing an outstanding service.
- Ensuring delivery against any agreed SLA's - response, resolution and availability.
- Reporting and following agreed processes and procedures expected of a mature IT Managed Services provider is essential.
JOB REQUIREMENTS:
- Windows XP/7 and Office 2007
- VMware vSphere/vCenter 4.1 (ESX
- Their core technical background and expertise across a range of server-based technologies, including the quality of their report writing and documentation;
- Their approach to fault diagnosis, problem solving, customer service and relationship management
- The personal attributes that they believe would make them successful in this role;
- A full driving licence
- Ideally has experience of working in an organisation with International Standards such as ISO 9001 (Quality Management); ISO 20,000 (IT Service Management); ISO 27,001 (Information Security Management), or 25,999 (Business Continuity).
- Creates professional documentation that can be used internally and with Clients. (Word, Excel, Pdf, Visio).
If interested in hearing more, kindly send through an updated CV, along with your availability. I look forward to hearing from you.
We are an international IT Outsourcing Services company, currently seeking an experienced 1st/2nd Line Desktop Support Engineer for a short-term contract in Antwerp, Belgium.
Role Summary:
- This is a client facing role working for a high profile customer providing a fully outsourced Managed Service. Based in Antwerp, with occasional travel to Cologne and Luxembourg as required.
- Delivering first class, best of breed 1st/2nd line support and contributing to 3rd line and project work as and when required.
- Reporting to the aligned Client Services Director (CSD) ensuring execution against all contractual commitments by providing an outstanding service.
- Ensuring delivery against any agreed SLA's - response, resolution and availability.
- Reporting and following agreed processes and procedures expected of a mature IT Managed Services provider is essential.
JOB REQUIREMENTS:
- Windows XP/7 and Office 2007
- VMware vSphere/vCenter 4.1 (ESX
- Their core technical background and expertise across a range of server-based technologies, including the quality of their report writing and documentation;
- Their approach to fault diagnosis, problem solving, customer service and relationship management
- The personal attributes that they believe would make them successful in this role;
- A full driving licence
- Ideally has experience of working in an organisation with International Standards such as ISO 9001 (Quality Management); ISO 20,000 (IT Service Management); ISO 27,001 (Information Security Management), or 25,999 (Business Continuity).
- Creates professional documentation that can be used internally and with Clients. (Word, Excel, Pdf, Visio).
If interested in hearing more, kindly send through an updated CV, along with your availability. I look forward to hearing from you.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges