Desktop Support Engineer

DESKTOP SUPPORT ENGINEER

The two roles are to staff a "Genius Bar"

This is a relaxed office environment where workers are encouraged to meet.

The candidates will need to be competent Level 2 technicians with hardware/software technical skills.

Candidates must have extremely strong inter-personal skills, must be of a very smart appearance and be very customer oriented. They must be approachable and friendly.

- The supplied engineer though they may not be a specialist in this area will be IT literate and a seasoned experience engineer of years within IT and with a grasp of DC, Networking and Storage concepts and able to absorb and follow technical instructions and carry out these technical tasks under instruction.
- The supplied engineer must understand and be proficient at OS installation and configurations and be able to transfer these skills to a server installation under remote instruction and direction.
- Technical knowledge/capability is provided from the responsible resolver utilising the engineer
- Good understanding of hardware maintenance and repairs, remote connectivity and Raid theory knowledge.
- Solid Desktop Networking skills with understanding of DNS, TCP/IP, IP Addressing, DHCP, WINS to a point of configuring a machine to connect to the network and basic troubleshooting.
- Understand the basic concepts of Switches, Firewalls, Routers and awareness of configuration files.
- Experienced with Backup and restore duties and able to understand the basic principles of this area of IT and the relation of interconnecting hardware and technologies.
- Hardware moves, swaps and install will be part of this role.
- Racking devices and connecting to power and network to allow remote connection.
- Telephony smart hands and parts replacement under instruction.
- On-site support will carry all the necessary tools to perform the activities mentioned in this SOW.