Desktop Support/Desktop Engineer/IT Administrator/Support Engineer

We are currently hiring for Multiple DESKTOP SUPPORT ROLES AT BUDAPEST, HUNGARY for one of our very reputed client.

JOB ROLE:DESKTOP SUPPORT - Multiple Positions
Location: BUDAPEST, HUNGARY JOB TYPE: CONTRACT

NOTE: ENGLISH WITH GERMAN (OR) FRENCH (OR) DUTCH LANGUAGE SPEAKING IS MANDATORY

Job Description for Desktop Support:

Role Outline
Working within one of the organization campaigns the successful candidate will be responsible for providing comprehensive Voice and Email support to its Customers. This will range from offering end user support to co-ordination with vendor, client problem management team & other teams whilst delivering a high level of customer service and quality of service. 

Key Responsibilities
Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
Follow-up/update ticket for every call to ensure timely closure.
Call ownership, drive to resolution and communication with customer.
Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
Proactive monitoring & Perform documented Escalation process.
Troubleshooting on Application Support (Off Shelf or Customized)
Troubleshooting on Printers & MFD's
Troubleshooting on VPN software and Collaboration tools
Troubleshooting on Password Reset tools and Remote Control tools
Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)
Interaction with internal and external stakeholders

Experience - Essential
Exposure on ITSM ticketing tools
Working knowledge of ITIL framework.
Exposure to similar role for a minimum of hands on years.
Experience of working in 24/7 environment.
Experience on Desktop support, application support

Experience - Desirable
Hands on year or more experience in similar role.
ITIL V3 Service Desk Analyst

Skills and Knowledge
Accredited certification on maintenance of PCs, mobile devices, laptops, operating systems and printers.

Preferably -
CompTIA A+ /Microsoft Certified Desktop Support Technician (MCDST)
Microsoft Office Specialist (MOS)
ITIL Service Desk Institute - Analyst.
Excellent verbal and written communication skills.