Desktop Support - Budapest

Technical Requirements        

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Escalate IT issues to the IT Manager where necessary
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Responsible for managing backups and tape rotation
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Diagnose and resolve technical issues
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Undertake small to medium-sized IT projects as instructed by the IT Manager
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Provide desktop, laptop,server, network and Voice support
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Support and maintain locational server,network and voice infra
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Setting up and configuring new laptops and desktops
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Install authorized software to laptops and desktops
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Ensuring security and upgrades are applied and kept up to date on desktops and laptops
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Antivirus installation to all desktops and laptops
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Fault-finding to laptops and desktops
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Reporting faults and maintaining logs on Servers, desktops and laptops
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Completing internal user moves including phones
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Patching of network and phones
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Making of Cat 6 network cables were necessary
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Ensure all logs for equipment and users are maintained
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Setting up and configuring new core Servers
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Installing authorized software to core Servers as per system admin instruction and do necessary support
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Ensuring patches and upgrades are applied to core Servers
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Fault-finding to core Servers
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Creating purchase requisitions for IT hardware/software
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Ensuring all software purchased licensing is recorded and maintained
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Setting up new users and disabling expired accounts in accordance with HR requirements
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Providing support for MAC and PC

OTHER

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Prepare documents, meeting materials and correspondence
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Perform basic administrative support duties as required to meet specific operational objectives
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Perform miscellaneous job-related duties as assigned by the IT Manager
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Work extra hours to meet deadlines, as required and where reasonable
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Provide assistance as required to the IT Manager
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Provide assistance and support to colleagues in IT-related matters
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Ensure that a high level of customer service and support is provided to all internal and external customers

SPECIAL REQUIREMENTS

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Adhere to company protocol as laid out as per company policy
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Additional responsibilities as requested by the IT Manager