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Desktop Support Associate Job

Eingestellt von Yoh

Gesuchte Skills: Support, Client, Vpn, Tcp

Projektbeschreibung

DESKTOP SUPPORT contractor needed for a long term opportunity with Yoh's client located in San Francisco, CA.

THE BIG PICTURE:

Under general supervision of a manager or project manager, this position provides hardware and software desktop support to end users in a Windows XP environment. This position handles second level support requests related to desktop PCs, laptops, printers, scanners, remote access (Dial-up and VPN), related systems, and access to these systems. This is a hands-on position, requiring extensive experience troubleshooting all desktop/laptop/printer issues. Time management, prioritization and escalation skills are required to ensure that target times are met. Previous experience requirements include interaction with clients and senior managers, documenting trouble tickets with clear technical descriptions, and proper client management and escalation of issues to management or to senior

WHAT YOU'LL BE DOING:

- Respond to and resolve ticket assignments for desktop support within established service level agreements.
- Provide face-to-face support to end users for hardware and software issues. Troubleshoot hardware issues related to desktops, laptops, printers, and peripherals.
- Troubleshoot software issues related to Windows XP, Microsoft Office, Outlook, and other desktop applications.
- Document solutions and update HEAT tickets per established standards.
- Provide 24x7 on-call support as part of a team rotation.
- Configure and install new computers using standard software image and packages. Perform manual software installations as needed. Migrate existing users from old to new hardware.
- Participate in team efforts for larger requests (4 or more) for physical computer moves, hardware/software installs, and various IT requests.

WHAT YOU NEED TO BRING TO THE TABLE:

- MCP certification in Windows 2000 or XP required. MCSE certification preferred. A+ certification preferred.
- College degree or equivalent work experience required.
- Excellent understanding of computer hardware, operating systems functions, and components. Must be familiar with multiple makes/models of desktops and laptops, and be able to disassemble, troubleshoot, and reassemble hardware.
- Experience using Ghost or other desktop imaging software.
- Minimum of two (2) years desktop support experience in a Windows XP enterprise environment.
- Experience with HEAT or other incident tracking system.
- Extensive knowledge of Microsoft Outlook. Working knowledge of Microsoft Office.
- Extensive knowledge of Windows XP Professional. Working knowledge of Windows NT4 and 2000.

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- Must be able to lift a minimum of 50 lbs. without assistance
- Experience supporting remote access clients via Dial-up and VPN.
- Working knowledge of Active Directory and systems administration tasks
- Experience troubleshooting network printers and LAN TCP/IP problems.
- Strong written and verbal communication skills; ability to present reports to management.

IF THIS SOUNDS LIKE YOU, APPLY NOW!

RECRUITER: Gayatri Mallick

Yoh, a DayTHIS ADDRESS IS EXCLUSIVELY FOR INDIVIDUALS WITH DISABILITIES REQUESTING APPLICATION ASSISTANCE.

Projektdetails

  • Einsatzort:

    San Francisco, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh