Desktop Support Analyst Job

SERVICE DESK/DESKTOP SUPPORT ANALYST needed for a short-term contract opportunity with Yoh's client located in Norfolk, VA.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Help Desk support
- Windows 7
- Security + CE
- Secret Clearance

WHAT YOU'LL BE DOING:

- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- Maintains work logs using the Remedy system to track resolution of user requests for services or incidents.
- Respond to user requests received via telephone, electronically through a ticketing system (Remedy), or "walk in" customer support desk for limited hours during the day.
- Respond to user needs at desktops, conference rooms, and secured rooms for operations, maintenance, troubleshooting or repair.

WHAT YOU NEED TO BRING TO THE TABLE:

- Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
- The principle computing platform is Windows 7; must have knowledge of Windows 7 installation, troubleshooting, and support.
- Impeccable communication skills - written and verbal.

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- Current MCITP certifications desired.
- Experience supporting the DoD desired.

WHAT ARE YOU WAITING FOR? APPLY NOW!

RECRUITER: Phillip Thaxton

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Click here to contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

Tax Term: CON_W2J2WYOHFED

Ref:

YFS/Aviation: IT & Telecom