Desktop Support Analyst (Infrastructure)- Basel,Switzerland

We are looking for Professional DESKTOP SUPPORT ANALYST for our Pharma client based in Basel,CH

Tasks & Responsibilities:
- Install Windows 10 computers using standard images
- Scheduling and appointments with customers to exchange Windows 7 with Windows 10 computers
- Data- & configuration backup at the customer's site
- Deployment of Windows 10 computers with subsequent data- configuration restore
- Assignment of required software via SCCM
- If required, manual installation of software according to installation instructions
- Brief instruction for customers, support with simple software and hardware problems
- Working with the given Tickettool HP Service Manager/Service Now and company-owned Asset Management Tools
- Cooperation in continuous improvements
- Participation in status meetings

Must Haves:
- Trained in IT support, completed IT apprenticeship or +5 years of working experience in similar environments
- Computer support knowledge and rollout experience (+1 year of experience)
- Customer friendliness and good communication skills in English and German
- Sophisticated appearance
- Teamwork skills
- German (proficient level)
- English (advanced level)

Nice to Haves:
French
Any Microsoft or Windows 10 certificates
Any experience with project coordination