Desktop Support Analyst

For our client in BASEL we are looking for a DESKTOP SUPPORT ANALYST for a 5-MONTH contract.

DURATION: 11/06/2018 TILL 31/10/2018

LOCATION: BASEL

WORKLOAD: 100%

ABOUT THE ROLE:

We are for additional 2nd level laboratory system supporters in the team.

TASKS & RESPONSIBILITIES:

- Migration of current GMP Manufacturing IT Systems from current windows policies to new pre-defined policies
- Testing the system after migration
- In case tests are not successful, root cause analysis and resolution are also in scope of this position

MUST HAVES:

* 5 to 7 years of experience in the pharmaceutical industry, as well as in a regulated environment with Computer System (laboratory experience as 2nd level support)

* 5 to 7 years of experience with business processes in the manufacturing and laboratory environment

* Validation experience with working in a project environment and in Informatics Service Support and Service Delivery (experience with ITIL)

* Previous experience in system installation and maintenance of operation systems, hardware and peripheral devices eg bar code scanner, printer etc.

* Technical experience in manufacturing and laboratory systems

* Strong technical skills in different operating systems

* Windows 2003/2008/2012

* Windows 7

* Windows XP

* Excellent communication skills, fluent in German and English (German is a must have, therefore CVs in German are accepted)

* Service oriented attitude, being able to communicate with our customers

NICE TO HAVES:

+++ GxP certification

+++ CSV (at least CSV knowledge, ideally 2-3 years of experience)

For further details please contact Beata Arciszewska:
email: (see below)
tel: (see below)