Desktop Support Analyst

For our client in BASEL we are looking for a DESKTOP SUPPORT ANALYST for a 7-MONTH contract.

DURATION; 03/04/2018 TILL 31/10/2018

LOCATION: BASEL

WORKLOAD: 100%

ABOUT THE ROLE:

We are for additional 2nd level laboratory system supporters in the team.

TASKS & RESPONSIBILITIES:
- Migration of current GMP Manufacturing IT Systems from current windows policies to new pre-defined policies
- Testing the system after migration
- In case tests are not successful, root cause analysis and resolution are also in scope of this position

MUST HAVES:
. 5 to 7 years of experience in the pharmaceutical industry, as well as in a regulated environment with Computer System (laboratory experience as 2nd level support)
. 5 to 7 years of experience with business processes in the manufacturing and laboratory environment
. Validation experience with working in a project environment and in Informatics Service Support and Service Delivery (experience with ITIL)
. Previous experience in system installation and maintenance of operation systems, hardware and peripheral devices eg bar code scanner, printer etc.
. Technical experience in manufacturing and laboratory systems
. Strong technical skills in different operating systems
. Windows 2003/2008/2012
. Windows 7
. Windows XP
. Excellent communication skills, fluent in German and English (German is a must have, therefore CVs in German are accepted)
. Service oriented attitude, being able to communicate with our customers

NICE TO HAVES:
+++ GxP certification
+++ CSV (at least CSV knowledge, ideally 2-3 years of experience)

For further details please contact Beata Arciszewska:
Email: (see below)
Tel: (see below)