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Desktop Support Analyst
Eingestellt von DGH Recruitment Ltd.
Gesuchte Skills: Support, Vista, Citrix, Client
Projektbeschreibung
A new contract opportunity to work for a global organisation
Role Purpose-
To provide a quality Desk side Support Service to a dedicated user group across one or more locations and act as the local contact for all IT related issues. This involves providing comprehensive advice and guidance for all desktop related activities, replacement for hardware failures and rebuilds, PC peripherals, incident resolution and stock control.
General Description
* Provide advice and guidance for desktop related issues
* Investigate and resolve desktop related incidents
* Fulfilment of the desktop related elements of customer service requests
* Assist projects in the test, build, implementation and support of changes to the desktop environment
* Responsible for the investigation and resolution of hardware failures (eg PC, laptop) and rebuilds
* Responsible for proactive cable management
* Responsible for the supply and replacement of PC peripherals (eg mice, privacy screens etc)
* Performing ad-hoc software installs
* Perform daily checks on meeting rooms ensuring all IT kit is functional
* Act as hands and eyes for remote tier 3 support teams as required
* Participate in IT Clinics (eg laptop clinics)
* Ensure the Knowledge Management Tool is kept up to date
Essential Requirements
* Must demonstrate outstanding commitment to excellent customer service
* Experienced working with outsourced service partners (desirable)
* Experience effectively managing and resolving conflict
* Excellent knowledge of the following technologies and platforms:
o MS Windows (Vista and Windows 7)
o Microsoft Office 2007 and 2010 including Project, Visio and Access
o Zenworks/SCCM/AppV
o VMWare/RDP/VDI
o Citrix
o Industry standard network protocols
o Blackberrys/iPhones/other Smart devices
o Dell hardware
o MFDs
o Video Conferencing
* Excellent communication skills
* Ability to effectively manage customer expectations
* Must be prepared to travel within the UK as needed
* Must demonstrate a flexible approach to overtime as needed
Working shifts are:-
* 7am - 3pm
* 8am -4pm
* 10am - 6pm
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Role Purpose-
To provide a quality Desk side Support Service to a dedicated user group across one or more locations and act as the local contact for all IT related issues. This involves providing comprehensive advice and guidance for all desktop related activities, replacement for hardware failures and rebuilds, PC peripherals, incident resolution and stock control.
General Description
* Provide advice and guidance for desktop related issues
* Investigate and resolve desktop related incidents
* Fulfilment of the desktop related elements of customer service requests
* Assist projects in the test, build, implementation and support of changes to the desktop environment
* Responsible for the investigation and resolution of hardware failures (eg PC, laptop) and rebuilds
* Responsible for proactive cable management
* Responsible for the supply and replacement of PC peripherals (eg mice, privacy screens etc)
* Performing ad-hoc software installs
* Perform daily checks on meeting rooms ensuring all IT kit is functional
* Act as hands and eyes for remote tier 3 support teams as required
* Participate in IT Clinics (eg laptop clinics)
* Ensure the Knowledge Management Tool is kept up to date
Essential Requirements
* Must demonstrate outstanding commitment to excellent customer service
* Experienced working with outsourced service partners (desirable)
* Experience effectively managing and resolving conflict
* Excellent knowledge of the following technologies and platforms:
o MS Windows (Vista and Windows 7)
o Microsoft Office 2007 and 2010 including Project, Visio and Access
o Zenworks/SCCM/AppV
o VMWare/RDP/VDI
o Citrix
o Industry standard network protocols
o Blackberrys/iPhones/other Smart devices
o Dell hardware
o MFDs
o Video Conferencing
* Excellent communication skills
* Ability to effectively manage customer expectations
* Must be prepared to travel within the UK as needed
* Must demonstrate a flexible approach to overtime as needed
Working shifts are:-
* 7am - 3pm
* 8am -4pm
* 10am - 6pm
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges