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Desktop Support Analyst

Eingestellt von Experis Schweiz AG

Gesuchte Skills: Support, Client, Network, Ip

Projektbeschreibung

On behalf of our client, a market leading international bank, we are currently looking for a Desktop Support Analyst.

This role is a contract role offering huge career potential based in Luxembourg.

If you are looking for your next challenge in a fast past environment with a very exciting employer and want to gain a lot of different experiences, this might be the perfect role for you!

FUNCTION

-1st and 2nd line technical support on-site
- Investigation and resolution of incoming issues (incidents, service requests)
- Active ownership of open incidents
- Timely and accurate communication to Business and to other Support teams.
- Documentation and maintenance of per-application support procedures.
- Troubleshoot client machine, network connections, business applications, and special requirements problems
- Client machine, network connectivity (LAN/WAN),IP telephony, mobile & blackberry devices, printers, and video devices setup and configuration
- Manage Active Directory accounts
- Manage tickets using the ticket tool
- Report critical issues to 3rd level support group and management as needed
- Perform in adherence to Service Level Agreements and Key Performance
- Cross-training colleagues in the applications and underlying technologies and infrastructure applications landscape.
- Engagement in knowledge transfer or Support hand-over process from 2nd/3rd level or vendors capture of Support requirements at an early stage and avoid loss of know-how.
- In charge of VIP support on trading floor.

REQUIRED:

Ability to be able to support applications in a trading environment including:

- Windows based applications including web applications, Bloomberg, Reuters Dealing.
- Dealing with business queries within the trading & sales environment in a high-pressure business
- Ability to be able to communicate across a wide spectrum of stakeholders including senior managers within the business and IT
- Windows Active Directory
- Hardware preparation (including assembling), Staging, profile configuration and delivery at client site
- Knowledge of banking environment required

SKILLS:

- Investment banking support experience
- FH/TS degree
- Windows XP/Win7 - Microsoft products
- Mobile devices (Blackberries, Iphone & Ipads)
- Network basics
- IPC Trading phone, IPT (IP Phones)
- Languages: English written & spoken (very good)- German (Very good)

You should not miss this opportunity and take this unique chance. It will be a great job in a fast changing environment.

Are you interested? Don't hesitate and send us your English CV and testimonials today through the link in the advert. In case of any questions please contact Nigel Lindsey-Noble. Please only apply if you have an EU or Swiss nationality.

Experis IT is Europe's leading IT&T recruitment agency in 82 countries.

Projektdetails

  • Einsatzort:

    Luxemburg

  • Projektbeginn:

    asap

  • Projektdauer:

    1 Year

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Experis Schweiz AG