Desktop Support Analyst

DESKTOP SUPPORT ANALYST MILWAUKEE, WI CONTRACT OPPORTUNITY

This role is in support Office 365 deployment/migration.

PRIMARY RESPONSIBILITIES:

- Analyze and resolve post-migration end-user issues: Outlook profile creation failures, Logon failures, Mail routing failures, Calendaring issues, general Outlook 2013 issues
- Analyze and remediate pre-migration end-user issues: missing Active Directory attributes etc.
- Support end-user issues related to migration and cutover of Rooms & Resources and Shared Calendars
- Analyze and resolve Lync Tier II support issues

REQUIRED SKILLS/KNOWLEDGE:

- O365 (Exchange Online)
- Outlook 2013
- Active Directory (mail attributes)
- Basic O365 Exchange tenant administration
- Rooms & Resources in Exchange Online
- Shared Mailboxes in Exchange Online
- Strong communication skills and customer service focus

Requires 2-5 years of related work experience, or Bachelors degree, or technical training, or equivalent combination of education and experience. Previous Desktop Support Analyst and/or Exchange administration is preferred.

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.