Desktop Support Analyst

We're looking for a DESKTOP SUPPORT ANALYST to handle PC desktop support for the client's San Ramon CA facility.

This is a CONTRACT TO HIRE opportunity. Applicants must have at least 5 years of relevant work experience.

LEVEL 1 AND LEVEL 2 SUPPORT INCLUDING BUT NOT LIMITED TO:

- Deskside support service per pre-defined/location specific service process
- Video conferencing end user support and meeting setup
- Manage workflow and service request through call ticketing system (Remedy)
- Imaging/re-imaging end user desktop and laptop machines
- Software installation, configuration, and troubleshooting for end users
- Hardware and software upgrades
- IT support duties as defined by the appropriate team lead
- General Desktop Support/Project Coordination/Move activities
- High level of customer focus and strong customer support commitment
- Facilitates communication with customers, CVX partners, and vendors
- Accountability for overall group success
- Work with other support groups and vendors to provide seamless support to customers
- Monitor, analyze and address reliability and performance issues
- Analyze problems, develop creative solutions and assess risks/benefits
- Develop strategies for resolving them and preventing future occurrences
- Work with 3rd level support group to assist with application design/development/upgrade testing and implementation
- Assess and address compliance with applicable IP Policies, Standards and Technical Controls=
- Understand client's IP policies, standards and technical controls and compliance process
- Advocate and promote IP awareness and compliance
- Document supported system and application procedures and processes
- Keep abreast of technology changes and operating environment changes to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service and/or reduce costs
- Participate in Change Management Process (scheduled outages)
- Occasional after-hours and weekend support required (infrequently)

SKILL AND EXPERIENCE REQUIREMENTS:

- 5+ years IT Work experience preferred
- Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft Vista and Windows 7, MS Office applications and Outlook, network configuration, and memory management
- Working knowledge of remote access: Remote Desktop and Virtual Private Network
- Experience using administrative tools and working knowledge of MS Active Directory, Exchange 2007, 2010, DNS, DHCP, TCP/IP (preferred, but not required)
- Experience working in a wireless network environment
- Working knowledge of troubleshooting ticketing systems such as Remedy
- Working knowledge of troubleshooting Video Conference systems - Tandberg, IOCom a plus
- Bachelor's Degree in Management Information Systems, Information Technology, Computer Information Systems or Computer Science (preferred, but not required)
- Lean Sigma experience a plus
- Valid Driver's license required
- Must be customer focused and have effective productivity/work output
- Must be a team player and able to work with minimal supervision
- Position requires the resource (on a daily basis) to do a quite a lot of walking, lifting and physical activity