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Desktop Support Analyst

Eingestellt von Candle (Brisbane)

Gesuchte Skills: Support, Citrix, Wan, Lan

Projektbeschreibung

As a DESKTOP SUPPORT ANALYST you will be a part of the IT team providing direct customer proactive and reactive level 2 and 3 desktop support for the organisations IT services, including applications, Servers, printers, PCs, VOIP, smart phones, tablets, LAN, WAN to the base end user environment.

YOUR RESPONSIBILITIES

- Perform remote diagnosis of IT infrastructure using system management tools
- Provide direct efficient and prompt level 1/2/3 support services in multiple operating system environment with an emphasis on Microsoft Windows XP & 7 and Apple iPads
- Administration of MS Exchange, MS Active Directory, MS SharePoint and Citrix environments
- Perform basic data centre operations (ie patching, infrastructure relocations or installations, monitoring)
- Maintain and support peripheral equipment including printers, blackberries & tablets.
- Perform system administration tasks to Cisco & IPC telephony call management systems
- Perform start of day and close of day system checks that includes rectifying and resolving system issues

YOUR SKILLS

- Strong knowledge of the following operating systems, Microsoft Windows, Exchange 2010, 2008 Server, XP and Windows 7
- Competent knowledge of the following applications, MS Office 2003,2007 & 2010, MS Internet Explorer, MS Exchange 2010, RSA, Citrix and VMware administration consoles, MS Active Directory Users and Computers, MS System Centre Configuration Manager, MS SharePoint for sites and workspaces support and ZENWorks for system administration and administration.
- Proven experience in IT Service Desk 1st, 2nd and experience with 3rd Level Support
- Knowledge of networking technologies and standards (LAN/WAN/Wireless)
- Strong knowledge of PC hardware including, smart phones, tablets, printers, notebooks, and blackberries
- Use of backup and recovery software and good knowledge of anti-virus, Firewall and intrusion detection system management software

Interested candidates please apply now or call Nancy for a confidential discussion. Please quote reference no. 19558.

Projektdetails

  • Einsatzort:

    Brisbane, Australien

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Candle (Brisbane)