Desktop Support- Altiris, XP, Win 7

The Desktop Support Officer will Provide IT service desk and desktop support to senior management team. Amazing opportunity for a Desktop Support officer to provide technical support in a well established company. Great work culture; and excellent potential for career progression. 6 month contract, $30/hour rate. CBD location.

The right candidate will be hard working, willing to put in extra hours when necessary, outgoing with exceptional interpersonal and communication skills. An ability to multi-task, and eagerness to learn is essential.

The Role:

- BAU as well as project work.
- Win XP to 7 rollout involvement.
- Mac and PC work using Altiris deployment system.
- Provide 1st- 2nd level onsite support to all internal staff in a busy desktop environment.
- Answer incoming support calls and resolve issues.
- Log additional incidents in a support database.
- Monitor internal support incidents as they are tracked in the Service Desk database.
- Ensure all requests are responded to within agreed SLA's.
- Deal with all Service Desk calls during peak hours- ie upcoming events etc.

Requirements:

- Minimum of 3 years hands-on experience in a Desktop Support role.
- Windows 7/XP/2010 Operating Systems.
- Experience using Mac OS X, SCCM, Altiris, or similar imaging systems.
- Excellent problem solving abilities.
- Proven experience using Altiris- SOE packaging, deployment, application packaging etc.
- Citrix knowledge advantageous however not essential.
- Proven experience supporting Apple products- iPhones, iPads, etc in a corporate environment.
- Knowledge of ITIL practices and service delivery.
- Preferred experience with Service Desk technologies.
- Exceptional communication skills; both written and verbal.

If this sounds like you, don't hesitate. APPLY NOW on the link below. Or apply directly by sending your CV.