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Desktop Support/Administrator

Eingestellt von Yoh

Gesuchte Skills: Support, Client

Projektbeschreibung

Yoh has a contract opportunity for a DESKTOP ADMINISTRATOR to join our client in San Francisco, CA.

JOB OVERVIEW:

This position provides hardware and software desktop support to end users. Primary job functions include responding to and resolving HEAT ticket assignments for desktop support. The Desktop Administrator handles second level support requests related to desktop PCs, laptops, VDI's, printers, scanners, mobile devices, remote access, related systems, and access to these systems. This is a hands-on position, requiring extensive experience troubleshooting all hardware and software related issues. Time management, prioritization and escalation skills are required to ensure that target times are met. Previous experience requirements include interaction with business users, senior managers and executives, documenting trouble tickets with clear technical descriptions, and proper client management and escalation of issues to management or to senior technicians.

JOB RESPONSIBILITIES:

- Desktop Support Activities: Respond to and resolve HEAT ticket assignments for desktop support within established service level agreements. Provide face-to-face support to end users for hardware and software issues. Troubleshoot hardware issues related to desktops, laptops, printers, peripherals and mobile devices. Troubleshoot software issues related to Windows Operating Systems, Microsoft Office, Outlook, and other desktop applications. Document solutions and update HEAT tickets per established standards. Provide 24x7 call-out support as part of a team rotation.
- Installation and Migration of Workstations Activities: Configure and install new computers using standard software image and packages. Perform manual software installations as needed. Migrating existing users from old to new hardware.
- Project Activities: Participate in team efforts for larger requests (Move/Add/Change) for physical computer moves, hardware/software installs and various IT projects.
- Research and Documentation Activities: Investigate technologies to find new, creative solutions to business requirements. Document instructions and processes for internal support and business use.

JOB QUALIFICATIONS:

- CERTIFICATION REQUIREMENTS - MCSA certification in Windows7 or 8 required. A+ and MCSE certification preferred. Additional certifications a plus.
- COLLEGE - college degree or equivalent work experience required.
- COMPUTER HARDWARE AND SOFTWARE KNOWLEDGE - Excellent understanding of computer hardware, operating systems functions, and components. Must be familiar with multiple makes/models of desktops and laptops, and be able to disassemble, troubleshoot, and reassemble hardware.
- DESKTOP IMAGING SOFTWARE - Experience using SCCM and MDT or other desktop imaging software.
- DESKTOP SUPPORT EXPERIENCE - Minimum of 2 years desktop support experience in a fast paced Windows enterprise environment.
- INCIDENT MANAGEMENT EXPERIENCE - Experience with HEAT or other incident tracking system.
- MICROSOFT OFFICE - Extensive knowledge of Microsoft Outlook. Working knowledge of Microsoft Office.
- OPERATING SYSTEM KNOWLEDGE - Extensive knowledge of Windows 7 Enterprise. Working knowledge of Windows XP Professional.
- REMOTE ACCESS SUPPORT - Experience supporting remote access clients via wireless, mobile broadband.
- SYSTEMS ADMINISTRATION EXPERIENCE - Working knowledge of Active Directory and systems administration tasks.
- TECHNICAL DOCUMENTATION REQUIREMENTS - Must be able to produce clear, concise, written documentation for technical and non-technical audiences.
- TROUBLESHOOTING EXPERIENCE - Must have a systematic, logical troubleshooting approach. Ability to diagnose symptoms, research and test potential fixes, and document the final solution.
- WRITTENability to present reports to management.

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Marci Phair

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

J2W: INFOTECH J2WBRSILIV

Ref:

Branch: IT & Telecom

Projektdetails

  • Einsatzort:

    San Francisco, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh