Desktop Support

Currently we are hiring forDESKTOP SUPPORT role at PRAGUE, CZECH REPUBLIC for one of our esteemed clients.

JOB TITLE: DESKTOP SUPPORT
LOCATION: PRAGUE, CZECH REPUBLIC
JOB TYPE: CONTRACT

SKILLS REQUIRED FOR DESKTOP SUPPORT:

Advanced skills in Microsoft Windows (Windows 7,IIS, patching, etc) administration
Intermediate to advanced skills AD, Exchange 2010/2013, O365
Should have excellent verbal and written Communication skills
Should be detail oriented, able to follow directions and follow-through on tasks
Should possess excellent Critical thinking and troubleshooting skills
Should have a Positive "can do" Attitude
Should be a self-starter as well as team player

ROLES AND RESPONSIBILITIES FOR DESKTOP SUPPORT:

Infrastructure Management within the OMC
Preparing reports on Monthly/Hourly basis Managing breaks and shift rosters
Ensuring that calls/chats are addressed on timely manner
Ensuring call recordings and voice infrastructure is working as expected Adhoc Analysis Outage impact and Analysis
Managing SIP activities Handling Escalation and SUP calls Sharing agent performance reports and giving them feedback

ABOUT THE EMPLOYER

The employer is a multi billion dollar global IT Services company which specializes in providing IT services, outsourced research and development, infrastructure outsourcing, business process outsourcing (BPO) and business consulting services to many global Fortune 500 clients across various verticals like financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media.

ABOUT US

Avance Consulting Services is a global talent acquisition and executive search company. We work exclusively with some of the most reputed and admired clients across various sectors and geographies.

This is a very urgent role. Apply NOW with your updated resume in Word format. All selected profiles will be contacted within 1 day of application receipt.