Desktop Support

Yoh has a contract opportunity for a DESKTOP SUPPORT SPECIALIST to join our client in Norfolk, Virginia.

JOB RESPONSIBILITIES:

- Help Desk Support will provide 1st tier IT helpdesk services in support to Navy Marine Corp Intranet.
- They will work under direct supervision, and provide day-to-day remote PC break/fix support.
- They will be responsible for actively seeking resolutions to customer problems with designated product/service lines, interfacing with technical and in-house customer service personnel to determine exact nature of problems, and implementing remedial procedures.
- They will typically be responsible for resolving less complex problems immediately, while more complex problems will be assigned to second tier support, a senior operator, or supervisor.
- They will also document problems and corrective procedures followed.

Job Qualifications:

- Must have at least an A+, Net+, or SEC+ with a CE for any of them. NO CE, NO JOB.
- MUST BE CLEARABLE TO A TOP SECRET CLEARANCE.
- Must get their SEC+ within 60 days of taking the position.
- Ability to respond to and resolve IT customer inquiries.
- Strong interpersonal and communication skills as needed in a customer service environment.
- Ability to demonstrate proper telephone etiquette.
- Ability to follow procedures and maintain an accurate log of inquiries and concerns.
- Some experience with MS Office, Outlook and Windows XP.
- Ability to work different shifts, overtime, some weekends and holidays.
- Education Requirements:
- High school diploma.
- Must be able to obtain Security+ certification within six (6) months of employment. If not, they will be let go on the day after their six (6) months mark.

Desired Job Qualifications:

- One to two (1 to 2) years of experience with a commercial trouble ticketing system (such as Remedy).
- Some college coursework and/or IT certification program completed.

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.

Yoh is a professional staffing provider with over 70 years of experience in the short and long-term staffing services industry; visit our website to learn more about our company.

Yoh, a Day and Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH; J2W: GOV

Tax Term: CON_W2

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YFS/Aviation: IT & Telecom