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Desktop Support

Eingestellt von Huxley Associates aus Frankfurt am Main

Gesuchte Skills: Support, Citrix

Projektbeschreibung

Reporting to the Infrastructure Desktop Manager, this position is a part of the IT Infrastructure group. The Help Desk role is responsible for providing in-person, telephone, email, and remote support to the end-user community. These requests will include problem resolution, training, usage, and general questions. The Help Desk also has responsibility for the configuration, and operational management of all desktops, mobile devices, and various desktop applications. This position requires working with other teams (Systems, Networks, Security, Storage, and Development) to resolve issues in a timely manner.

Primary Responsibilities:

* Provide support and problem resolution to users via phone, in-person, email, and/or remotely
* Create, respond, and monitor tickets in the primary ticket queue (Altiris)
* Active Directory (reporting, creation and modification of objects)
* Escalate issues as necessary to proper support groups within IT
* End user device support (ex. printers, scanners, and faxes)
* Smartphone hardware and service support
* Software installation (via Altiris or source installation)
* Manage 3rd party suppliers and service providers

Mandatory Requirements:

* Degree in technology discipline or equivalent experience
* Excellent written and verbal communications and interpersonal skills
* Working knowledge of computer systems and hardware including back-end components
* High responsiveness to user request and good time management skills

Skills:

* Experience with Windows 7 and Office 2010
* Experience with Active Directory and Exchange Management Console
* Familiarity with VMWare and Citrix XenDesktop
* Familiarity with Altiris Console and Notification Server

* Experience supporting a Virtualized Desktop Infrastructure

* Experience supporting market data services (Reuters, Bloomberg, FactSet)

* Understanding of IT Infrastructure technologies and related technologies.

If this role is of interest to you please apply here, or call me at 212-707-8501. Thanks!
To find out more about Huxley Associates please visit www.huxley.com

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Huxley Associates

  • Straße:

    Neue Mainzer Strasse 46-50

  • Ort:

    60311 Frankfurt am Main, Deutschland