Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
Desktop Support
Eingestellt von Human Capital
Gesuchte Skills: Support, Engineering
Projektbeschreibung
We are looking for one of our Customers near Zurich for 3 months 100% ASAP a OSS Desktop Support Agent provides Desktop support to trading floor/Middle Office and Back Office functions.
- Provide IT. break fix and IT. request services
- Second level support (after USC) for MS Office suite of applications and Outlook, Avistar, Lync
- Blackberry troubleshooting and support
- Deploy workstations for Trade floor clients
- Liaison with the Engineering Team for build specific issues for desktops and laptops
- Escalation of issues/problems to appropriate owners/teams
- SNOW ticket queue monitoring and management
- MDS application support and troubleshooting
- Goods received process co-ordination
- Third party vendor management, overseeing IMAC deliveries
- Occasional out of hours and weekend work
- Ad-Hoc local project related activities
- Participation in regional/global/local initiatives
- Ensure all work activities adhere to the client's policies and procedures
- Root cause analysis, attend bi-weekly global call with engineering. Liaise with product owner or engineering
- Remote support for Satellite office
- BCP inventory management, maintenance and support (ie Isolation testing, Periodic readiness check)
- Site power down/up support activities
- Provide IT setup for large conference and event setup (variety of activities for on-site or off-site conferences & marketing events)
- Windows 7/XP
- MS Office 2003/2010 application suite
- Market Data Applications desirable (Reuters, Bloomberg)
- Various remote access solutions (ie Blackberry, Good, VPN, Citrix)
- Strong problem solving and analytical skills
- Able to communicate clearly and effectively across all levels
- Client-focused and ability to empathize with clients needs and instill confidence that their issue will be dealt with efficiently and effectively
- Excellent team player
- Pro-active, positive personality and "can-do" attitude
- Strong learning capability and committed to self-development
- Able to adapt to changes and have flexibility in performing the support
- Bachelor degree in Technology, MSCE or equivalent higher education in IT.
- ITIL foundation certification highly desirable
- Five plus years in face to face IT. desktop support, preferably in a large organization
- Experience supporting an Investment Bank highly desirable
- German and English
- Provide IT. break fix and IT. request services
- Second level support (after USC) for MS Office suite of applications and Outlook, Avistar, Lync
- Blackberry troubleshooting and support
- Deploy workstations for Trade floor clients
- Liaison with the Engineering Team for build specific issues for desktops and laptops
- Escalation of issues/problems to appropriate owners/teams
- SNOW ticket queue monitoring and management
- MDS application support and troubleshooting
- Goods received process co-ordination
- Third party vendor management, overseeing IMAC deliveries
- Occasional out of hours and weekend work
- Ad-Hoc local project related activities
- Participation in regional/global/local initiatives
- Ensure all work activities adhere to the client's policies and procedures
- Root cause analysis, attend bi-weekly global call with engineering. Liaise with product owner or engineering
- Remote support for Satellite office
- BCP inventory management, maintenance and support (ie Isolation testing, Periodic readiness check)
- Site power down/up support activities
- Provide IT setup for large conference and event setup (variety of activities for on-site or off-site conferences & marketing events)
- Windows 7/XP
- MS Office 2003/2010 application suite
- Market Data Applications desirable (Reuters, Bloomberg)
- Various remote access solutions (ie Blackberry, Good, VPN, Citrix)
- Strong problem solving and analytical skills
- Able to communicate clearly and effectively across all levels
- Client-focused and ability to empathize with clients needs and instill confidence that their issue will be dealt with efficiently and effectively
- Excellent team player
- Pro-active, positive personality and "can-do" attitude
- Strong learning capability and committed to self-development
- Able to adapt to changes and have flexibility in performing the support
- Bachelor degree in Technology, MSCE or equivalent higher education in IT.
- ITIL foundation certification highly desirable
- Five plus years in face to face IT. desktop support, preferably in a large organization
- Experience supporting an Investment Bank highly desirable
- German and English
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Ingenieurwesen/Technik, Sonstiges