Desktop/Server (Ms&lotus Domino/Notes) Technicians- South Italy

Desktop/Server (Microsoft & Lotus Domino/Notes) Technicians - South Italy

Our global client in South Italy is looking to recruit Desktop/Server (Microsoft
*Log service calls and emails; analyse and resolve incidents to ICC supported services according to established operational procedures;
*Escalate user and support incidents when necessary to ensure timely resolution, identify and employ measures to prevent recurrence of incidents,
*Monitor and inform customers of outages, known errors and progress if these cannot be resolved at point of call;
*Assist in developing or improving technical service policies or technical documentation;
*Assist in updating the technical information database, the Service Desk knowledge base, Service Desk workflow, procedures and operating level agreements;
*Assist in providing training for partner supported applications;
*Provide shift work as part of an extended service coverage scheme, as required;
*Provide "stand-by" services during weekends, holidays and outside of the normal working hours, as required;
*Perform other duties, as required.

Skills
*Expertise in Windows environment, good technical knowledge of Lotus Notes and general knowledge of business applications required.
*Excellent telephone manner, good interpersonal skills and ability to work under pressure and with minimum supervision.

Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice. By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.