Desktop & Peripheral Support

This is a CONTRACT engagement (C2C, W2)

The project is scheduled to start April 27, 2015 and run for12 months.

JOB DESCRIPTION:
Desktop computer and peripheral support. Installs new computers, loads appropriate software, and sets up network printers for customer use. Resolves incoming requests for service and support from the Service Desk for a designated area of responsibility. Uses technical expertise and understanding of business needs to evaluate and resolve IT incident and problem service desk tickets. Has significant technical knowledge to help solve complex problems. Responsible for meeting specific service levels. Responsible for communication with customers on status of open requests. Works closely with other areas of Information Technology.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:

- Skilled in different types of computer hardware, peripherals and components
- Skilled in COTS software installation
- Skilled in local and networked printer installation and repair
- Ability to work independently on task and monitor progress against defined parameters.
- Ability to serve as a productive team member by completing assigned tasks.
- Basic knowledge of technical area demonstrated by understanding general principles and practices of the work unit.
- Ability to resolve routine problems based on documentation, training, and other resources.
- Ability to solicit relevant information from client in order to sufficiently describe problems to a technical expert, and effectively communicate solution to client.
- Candidate will need to be able to lift 50 pounds

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin or disability.

Experience:
Skilled in different types of computer hardware, peripherals and components, COTS software installation, local and networked printer installation and repair.