Desktop Migration Support Expert (m/f)

- Client is currently migrating from multiple Windows XP platforms to Windows 7/Office 2010
- As part of this migration we have a requirement for experts to provide support to the migration teams
- The primary skill being sought is the ability analyse desktop issues, define and take the steps necessary to provide immediate workaround/resolution and then propose measures to avoid future occurrences
- A combination of standard working day and shift based coverage is required
- A degree of flexibility depending on specific migration volumes at any given time is required; notice will be given when shift work is needed
- While the position is regional the resource will be expected to provide support against global issues
- This role requires expert level workstation support skills, as this requirement involves not only troubleshooting during migration but also deeper root cause analysis
- Experience of supporting or engineering Windows Vista/7 in a global environment (10k seats minimum)
- Experience of supporting or engineering Windows migration(s) in a global environment
- A demonstrable technical understanding of the underlying infrastructure components on which Windows desktops depend i.e.: Active Directory, Group Policy, DNS, DHCP etc.
- An understanding of Workstation hardware to Level 3 support level of understanding
- An understanding of standard migration tools i.e. MS USMT
- Experience of writing script based utilities with a solid understanding when and why scripts may be appropriate
- The ability to discuss, at an Engineering level of detail, a given problem and define mitigation and remediation steps to technical and managerial staff
- An understanding of Software Distribution technologies
- Experience of supporting or engineering Applications on Windows systems in a global environment

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